Digital life matters too
What should we do about phones, email and online accounts after someone dies?
Do not rush to delete accounts. Email, cloud storage and phones can contain photographs, contacts, bills, subscriptions and information needed for the estate.
General US information, not individual legal or tax advice. State and local requirements can vary. Use the official sources linked on the page and obtain professional advice where your situation needs it. How we handle high-stakes guidance.
Start by preserving, not deleting
- Keep the phone charged and physically secure.
- Do not cancel the mobile number immediately if it is being used for account recovery or authentication.
- Preserve important photographs and family files before closing cloud services.
- Make a list of recurring digital subscriptions before cancelling cards or accounts.
Then work by category
May contain receipts, service contacts, subscription notices and account information. Follow the provider's deceased-user process rather than trying to bypass security.
Social media
Platforms may offer memorialization or account removal. Agree as a family what you want before acting.
Cloud photos & files
Identify where family photographs, documents and backups live. Make an authorized copy of what the family is entitled to preserve.
Subscriptions
Streaming, storage, apps, memberships and software can continue billing until cancelled. Record cancellations so the same work is not repeated.
Use provider procedures. Access rights differ by service and by the legal authority of the person handling the estate. Do not defeat passwords or security controls.
Last reviewed: September 15, 2026 · Research & safety standards